Digital Transformation – Is it time for a status check?

Spike Choo, Director, ICT, Asia Pacific at Frost & Sullivan, delivered a workshop around “Digital Transformation – Is it time for a status check?”

This session covered:

  • Factors impacting Global/Regional trends in Digital Transformation
  • Identification of good Digital Transformation approaches and how to measure enterprise maturity linking it to the challenges faced by CEOs/CIOs in the region
  • Case studies on successful implementation and unsuccessful implementation of digital transformation
  • How do enterprise CIOs/CDOs drive Digital transformation moving forward?

ABOUT SPIKE CHOO
Spike is an experienced business manager with more than 10 years experience in managing lines of business for leading service providers, digital media companies and technology vendors in both emerging and mature markets globally. He is a leading expert in telecom media and value-added services and has consulted for a number telecom operators, application services providers and media companies operating in both emerging and mature markets in Asia Pacific. Some of his past work experiences included spending a number of years working in emerging markets including Bangladesh, Peru and Indonesia for companies such as Grameenphone, Ericsson, Alcatel Lucent and Frost & Sullivan.

How to ensure CIO’s relevance and effectiveness in 2020

Gary Saw, Sales Director, Asia at Snow Software, delivered a roundtable discussion on “How to ensure CIO’s relevance and effectiveness in 2020”

Snow Software hosted an Executive Roundtable, bringing together a select group of IT leaders to discuss and exchange ideas to manage one of the most expensive assets of an organisation, software.

Leading CIOs know the importance of aligning themselves to business goals such as Digital Transformation. This alignment is only possible with a detailed understanding of all technology usage, especially cloud. According to Gartner, the amount of Tech spend that will be controlled outside of IT by 2020 is 50%. The result – an increase in complexity, accompanied by a decrease in visibility, which results in a loss of control from the CIO.

During the morning discussion, Snow Software looked at the drivers for the adoption of SAM and the challenges along the way of the SAM journey. Some of the key questions addressed over the peer-led roundtable were:

  • How today’s CIOs get full visibility of the IT estate and why this is crucial for the success of any IT initiative.
  • What are the implications as CIOs digitise their IT estate with a cloud first model?
  • What are the challenges faced by CIO’s given the ever-growing threat of vendor audits and increasingly complex licensing rules from large software publishers such as Microsoft, SAP, Oracle and IBM.

ABOUT SNOW SOFTWARE
From self-service technologies for mobile and desktop users through to intelligent software license allocation in complex datacenter environments and automated approval and procurement processes, we put our solutions at the center of the organization, empowering all types of IT stakeholders to maximize their productivity and contribution without introducing unacceptable costs or risks, ensuring that every penny invested in technology to support business operations is money well-spent. Some call it Software Asset Management, Cloud Spend Management, Enterprise Mobility Management, Unified Device Management or even just license compliance. Like thousands of organizations around the world, we call it Snow.

CIO path to 2025 in a cloud, AI and mobile first world

Stijn Paumen, Vice President Sales & Business Development at Wandera, delivered a roundtable discussion on “CIO path to 2025 in a cloud, AI and mobile-first world”

CIOs/CISOs no longer have a choice when it comes to embracing cloud, mobile, artificial intelligence and alternative security strategies. These trends are here, permeating their organizations rapidly, and are poised to drive momentous shifts not only in IT but in global business overall. What technologies are most relevant to help CIOs build a path to absorbing these disruptions seamlessly into their enterprise without creating additional complexity?

ABOUT WANDERA
Wandera is the global market leader in enterprise mobile security, delivered through its pioneering web gateway. Providing maximum visibility into mobile data, Wandera goes beyond threat detection to prevent attacks and contain data leakage. The solution’s threat intelligence is powered by MI:RIAM, a real-time security engine that analyzes the industry’s largest mobile dataset to uncover new vulnerabilities and zero-day threats as they emerge. Wandera is a Leader in IDC’s MTM MarketScape and recognized by Gartner for its threat capabilities, and was awarded SC Magazine’s Best Mobile Security solution in 2017.

Open Banking API & Partnerships

Himanshu Shrivastava, Managing Director, Head – Digital Technology (APAC & EMEA) at Citibank, delivered a workshop around “Open Banking API & Partnerships”

Citibank APAC journey to APIs, leveraging existing tech and nudge towards next gentech. Business transformation to Open Banking partnerships and being an ecosystem player and enabler.

ABOUT HIMANSHU SHRIVASTAVA
Head of Digital Technology – APAC/EMEA, Global Consumer Technology, Global Consumer Business, Citibank NA. Himanshu and his team are responsible for accelerated delivery of Citi’s Mobile first strategy and driving digital channels to next generation technology capabilities. Responsible for Development and Deployment of Internet and Mobile banking platform, API, ESB and CMR applications for Asia and EMEA Consumer Business. The primary focus for this role is application development, deployment of technology based business critical solutions, standardization of platforms & processes, managing large teams in diverse geographies, off shoring & outsourcing, vendor management. Himanshu joined Citi in 2003 as a Manager – Application Development in Business Systems Team of CitiFinancial, India. Since then, he has had many stints within Consumer Business Technology in India and Singapore. He has extensive experience in Product Development, Project Management and Implementation. Product/Solution design using various technologies. He leverages his knowledge of Citi’s systems and technology to deliver solutions to clients. He holds a Bachelors Degree from the Delhi University specializing in Computer Science, Mathematics and Science & a Masters of Business Administration from Institute of Management and Technology, Ghaziabad, India (I.M.T.) specializing in Marketing and Technology.

Building innovative digital platform dashboards to improve business and operational visibility and readiness

Steve Ng, Vice President, Digital Operations and Platforms at Mediacorp, delivered a presentation around “Building innovative digital platform dashboards to improve business and operational visibility and readiness”

In our dynamic business environment, IT leaders are constantly faced with both unplanned and unforeseen challenges which demand our utmost attention. This approach has disrupted our normal daily workflow, operational visibility and priorities.

In this session, Steve shared some insights and ideas that help his team to have better oversight of the business and operational environment, improved control of tasks and incidents with the help of automation and streamlined workflows, and other tools. This is a journey where we are moving from a reactive posture towards a managed and proactive approach.

ABOUT STEVE NG
Steve is an innovative and transformative leader with a vision to delivering high quality business outcomes through effective use of technology, people and processes. Steve has broad business and technology experience in blockchain, cybersecurity, cloud platforms and people management. In Mediacorp, Steve is leading the blockchain technology applications and cybersecurity digital transformation initiatives. Steve have worked in various business and technical regional roles in Amazon Web Services, EMC, HP and SanDisk.

Technology changing culture and the changing role of the CIO

Shivani Saini, Chief Information Officer, APAC at GSK Consumer Healthcare, delivered a workshop around “Technology changing culture and the changing role of the CIO”

“What is the I in CIO and what does it mean for you?” Shivani Saini shared about how CIOs play an increasingly important role in the corporate landscape, where IT moves from the backend to the forefront. Enterprise thinking, deep business understanding and effective communication are key in driving the digital agenda of corporations today and CIOs play an evermore important role in helping teams adapt to new demands of the future!

ABOUT SHIVANI SAINI
i. APAC CIO, GSK Consumer Healthcare
ii. 21+ years of in IT and Shared Services in global, regional and market roles in Japan, Belgium and Singapore. 19 years in Procter and Gamble, and 2 years in GSK of
iii. Track record in driving digital transformation in sales, marketing, supply chain and organization culture.

Enabling TelcoTech with big data

Eugene Yeo, Group Chief Information Officer at MyRepublic, delivered a presentation around “Enabling TelcoTech with big data”.

MyRepublic’s strategy on staying nimble and lean through TelcoTech. Use cases of how MyRepublic is leveraging on big data to create value in the firm.

ABOUT EUGENE YEO
Eugene is Group Chief Information Officer at MyRepublic. His primary focus is on driving business agility and transformation across the regional footprint of the company, through the use of innovative technology and efficient business processes. Combining his experience in enterprise software development with a deep understanding of ISP operations, he leads the development of customer-centric, agile OSS/BSS platforms and operational processes that allowed for the stratospheric growth of the company across the Asia-Pacific region. He is a regular keynote speaker at TM Forum events globally, and sits on the advisory panel of various startups and educational institutions across Asia-Pacific.

Interview with Himanshu Shrivastava, Managing Director, Head – Digital Technology (APAC and EMEA) at Citibank

Himanshu and his team are responsible for accelerated delivery of Citi’s Mobile first strategy and driving digital channels to next generation technology capabilities. Responsible for Development and Deployment of Internet and Mobile banking platform, API, ESB and CMR applications for Asia and EMEA Consumer Business. The primary focus for this role is application development, deployment of technology based business critical solutions, standardization of platforms & processes, managing large  teams in diverse geographies, off shoring & outsourcing, vendor management.

Himanshu joined Citi in 2003 as a Manager – Application Development in Business Systems Team of CitiFinancial, India. Since then, he has had many stints within Consumer Business Technology in India and Singapore. He has extensive experience in Product Development, Project Management and Implementation. Product/Solution design using various technologies. He leverages his knowledge of Citi’s systems and technology to deliver solutions to clients.

He holds a Bachelors Degree from the Delhi University specializing in Computer Science, Mathematics and Science & a Masters of Business  Administration from Institute of Management and Technology, Ghaziabad, India (I.M.T.) specializing in Marketing and Technology.

1) What do you feel are the biggest challenges IT leaders are currently faced with within their business?
Biggest challenges I find currently are:
Balancing Speed
Cost and Quality of Solutions being delivered.

2) As an IT leader, what do you feel businesses continue to get wrong when it comes to their IT strategy?
IT is a support function for the business, in fact IT is business now.

3) What are the latest trends and behaviours you predict will be surfacing on the market over the coming 12 months?
AI/ML using Big Data will be BAU.

4) What is the best piece of advice you have received within your job over the years?
Doing is easy, getting it done is difficult.

5) What is one key takeaway you hope our IT audience leaves with after hearing your presentation on site?
Be an ecosystem player to win, and it’s not so difficult if we have the thought.

Interview with Ramesh Munamarty, Group Chief Information Officer for International SOS

Ramesh Munamarty is the Group Chief Information Officer for International SOS. He leads the technology function for the Group that includes the engineering functions for the leading digital products that the company offers. International SOS is the world’s leading Medical and Travel Security Assistance Company and is in the business of saving and protecting lives from more than 1000 locations in 90+ countries. The Group companies also include Aspire lifestyles which inspires the extraordinary in lifestyle services for leading financial institutions and high-end retail businesses. MedAire provides medical and travel safety services to leading commercial airlines, corporate aviation and yachts.

1) What do you feel are the biggest challenges IT leaders are currently faced with within their business?
One of the challenges that the leaders have is balancing innovation with growth. The advent of new technologies such as AI, ML and Blockchain can be a gamechanger to enter to new domains, however the growth with current strategy may prevent organizations being agile to fuel innovation for the next growth wave. The other challenge is driving organizational change management to make the enterprises be more agile. The third challenge is providing superior customer experiences with talent well versed in modern technologies and getting appropriate funding.

2) As an IT leader, what do you feel businesses continue to get wrong when it comes to their IT strategy?
Companies don’t link IT strategy with customer needs and don’t have clear metrics that link the KPIs of IT to the Enterprise KPIs. Many companies are also inward looking and don’t consider IT to be a strategic function that can be a differentiator and gain competitive market share.

3) What are the latest trends and behaviours you predict will be surfacing on the market over the coming 12 months?
One of the key behaviour change will be the agile way of working and leveraging modern technologies such as AI, ML and blockchain. In addition, data analytics will be a key focus area for several companies. There will be an increase in Cloud Adoption and network transformation to be ready for Cloud such as SD-WAN.

4) What is one key takeaway you hope our IT audience leaves with after hearing your presentation on site?
Drive digital transformation by organizing agile teams into pods, reusing tech patterns and focusing on business outcomes.

Interview with Steve Ng, Lead for Digital Platform Operations, Mediacorp

Steve Ng is the Lead for Digital Platform Operations (Digital Group) in Mediacorp, with a keen interest and vision in adopting new technologies and solutions to improving the work environment. In Mediacorp’s Digital Transformation journey, Steve is instrumental in upgrading its cybersecurity using Artificial Intelligence (AI) and Machine Learning (ML), behavioral and pattern recognition with the intent to quickly identify, isolate and neutralize threats. Steve is also leading the Blockchain initiative in Mediacorp, developing use cases and applications, and building up the blockchain technology ecosystem to enhancing customer experience, corporate governance, and streamlining business systems.

1) What do you feel are the biggest challenges IT leaders are currently faced with within their business?

Cybersecurity threats, unknowns in their environment, and widening skill gaps are three of the key challenges faced in my opinion.

Cybersecurity threats landscape is continuously evolving, getting more sophisticated in design and our reaction time is shortening. All these factors combined caused IT leaders to scramble for quick fixes and reprioritise IT budget on the fly.

Acquiring cybersecurity talents with relevant skills and experience is also another challenging task. Most of the time, candidates do not have the necessary skills and credentials, as well as sufficient work experience to be competent on the job. Besides hiring, we are also upgrading our own people’s skill set with a long-term approach.

2) As an IT leader, what do you feel businesses continue to get wrong when it comes to their IT strategy?

Generally, the lack of strategy and execution of plans due to pressure to fire fight any immediate issues aka knee-jerk reactions. We may be solving urgent issues but may not be the important and strategic tasks.

Resource planning is another factor, with a mid-term strategic plan, IT leaders need to identify the skill gaps, develop existing staff to take on new roles, and identify new partners to supplement the team.

3) What are the latest trends and behaviours you predict will be surfacing on the market over the coming 12 months?

Doing more with less is the common theme here. Business and IT leaders need to identify and acquire new solutions and skills for their organisation to better manage the dynamic global environment.

Knowing your data is another important trend. Having visibility and insights into our systems and operational environment can give us early warning signs of stress and potential issues. Big data, artificial intelligence and machine learning are critical platforms to help us achieve the goal of spotting the potential issues amongst the ocean of data.

4) What is the best piece of advice you have received within your job over the years?

Build a strategic vision, communicate the plans, develop the people and partner ecosystems to support the execution. This is a collection of advice from many wise mentors in my career, each adding a layer of wisdom to my thought processes, people management skills and foresight.

5) What is one key takeaway you hope our IT audience leaves with after hearing your presentation on site?

Collaboration is the key ingredient to successful outcomes. Learn from other people’s experience and journey, identify how to improve your own journey, and collaborate.

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