Digital Customer Experience

Sarat Mohanty, Head of Global Trade Implementation & Transaction Banking, Standard Chartered discussed Digital Customer Experience during the afternoon workshop at 2017 CIO Leaders Summit in Singapore.

Several case studies were examined to illustrate how “customer experience” could help to reposition CIO function/role leading in the new digital world.  During the presentation Sarat discussed how technology and automation/digitization has become part of everyone’s day-to-day life and this is no longer a “want”, it is a “need”. It was emphasized companies need to create value proposition around “customer experience” for the product/service they deliver to their clients/customers/consumers, to maintain the leadership position.

Sarat is the Global Head, Trade Finance Client Implementation, Transaction Banking based in Singapore where he is responsible for implementing trade finance suite of products and delivering service propositions for bank’s clients across Asia, Europe, Middle East, Africa & Americas. Sarat joined Standard Chartered Bank in August 2006. He has held several senior positions within Corporate Banking in Singapore, Dubai, Hong Kong & Singapore. Prior to joining the bank, Sarat has held senior global IT management role in Fashion, Retail and FMCG industry. Having worked in Asia Pacific, Europe, Middle East, Sarat has extensive global experience in delivering IT enabled services in the areas of program management, portfolio management, change management and process re-engineering. Sarat is a certified Project Manager and Six Sigma Supply Chain process expert. Sarat holds a MBA degree from University Of Strathclyde, Glasgow, UK and first degree in finance.

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http://ohsleaders.com.au/

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