Examining the Framework for Understanding Digital Transformation

Andrew Milroy, Managing Director, Senior Vice President and Managing Director APAC, HfS Research hosted the workshop dedicated to examining the framework for understanding digital transformation.

Andrew Milroy presented an analysis of the components office-based activities which are being digitised. The digital technology transforming the way organisations work were highlighted and a focus was given to how digital technology could break down silos and enable organisations to focus on common business outcomes. Andrew ensured the audience walked away understanding why digital transformation is becoming a key differentiator for firms.

Andrew has spent over 20 years in the IT industry, working in, the United States, Europe and Asia Pacific. He has held leadership roles at Frost & Sullivan and IDC, and co-founded, NelsonHall, a successful BPO advisory firm in the United States. Most of his work involves providing research and advisory services, with emphasis on IT services, cloud computing, big data analytics, artificial intelligence, customer experience and blockchain. Andrew is a recognized thought leader in the IT business, and makes frequent media appearances. Recently, he has appeared on BBC, CNBC, Bloomberg and Channel News Asia.

Andrew’s experience also includes sales management and major account sales.

He has specialties in negotiation and sales, data analysis, report writing, delivery of presentations, competitive analysis, development of corporate and marketing strategies, forecasting, predicting future trends and people management.

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